TERMS OF SERVICE

Last updated: 13 August 2026

1. About PinkLife and the Seller

PinkLife is operated by Rosa Alise, an Independent Herbalife Distributor. PinkLife is independently operated and is not an Herbalife corporate website. Unless the checkout or your order documentation expressly identifies a different seller, purchases made through PinkLife are sold by PinkLife, operated by Rosa Alise.

These Terms apply to your use of the PinkLife website and to orders placed through it. Nothing in these Terms excludes or limits any mandatory rights that you have as a consumer under applicable law.

2. Eligibility and Personal Use

You must be at least 18 years old and have legal capacity to place an order. You must also be authorised to use the payment method selected at checkout.

Products purchased as a retail customer are supplied for personal use and consumption and are not intended for unauthorised resale.

3. Product Information

We aim to present product descriptions, formats, flavours, images, prices and other information accurately. Packaging and presentation may be updated by the manufacturer. Always check the label supplied with the product before use, including the ingredients, allergens, directions and warnings.

Website content is provided for general information and shopping support. It is not medical advice and does not replace advice from a qualified healthcare professional. If you have a medical condition, are pregnant or breastfeeding, have allergies or intolerances, or take medication, seek appropriate professional advice before using a product where relevant.

4. Orders and Contract Formation

When you submit an order, you are offering to purchase the selected products at the total shown at checkout. An automated order acknowledgement confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

The sales contract is formed when we confirm acceptance and/or dispatch of the products. Before that point, we may decline or cancel an order where reasonably necessary, for example because a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, there is a reasonable fraud concern, or we cannot deliver to the address provided. If money has already been taken for an order that we cannot accept, the amount due will be refunded.

5. Prices and Payment

For the United Kingdom market, prices are displayed in GBP. The total payable, including any applicable taxes and charges, is shown before you place the order. The payment methods available to you are those displayed at checkout and may be provided by Shopify and/or third-party payment providers.

Please do not send full payment-card details by email, contact form or messaging. Card details should only be entered through the secure checkout and payment flows provided for the order.

6. Availability

All orders are subject to product availability. If an ordered product becomes unavailable or cannot be supplied within a reasonable period, we will contact you and, where appropriate, offer the available options or provide the refund due.

7. UK Delivery

Standard UK delivery is currently free on all orders with no minimum spend. We normally aim to deliver UK orders within 1–3 working days where products are available and the order can be processed without delay. This is an estimate rather than a guaranteed delivery date unless a specific date has been expressly agreed with you.

Product availability, weekends, bank holidays, carrier delays, incomplete addresses or circumstances outside our reasonable control can affect delivery. Unless otherwise agreed, we will comply with the delivery time limits required by applicable consumer law. Please see the UK Delivery page for further details.

Risk of loss or damage passes to you when the goods are physically delivered to you or to a person you have identified to receive them, subject to applicable law.

8. Cancellations, Returns and Refunds

UK customers may have statutory cancellation rights for distance purchases. These rights are separate from the Herbalife Customer Satisfaction Guarantee available for eligible products. The commercial guarantee does not replace or reduce your statutory consumer rights.

Please see our Refund Policy for the applicable time limits, return process, refund method and information about faulty, damaged or incorrect goods.

9. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, not as described or different from what you ordered, contact PinkLife as soon as reasonably possible. We will review the matter and provide the remedy required under applicable consumer law. Your statutory rights are not affected by any separate commercial guarantee.

10. Website and Account Use

You must not misuse the website, attempt to interfere with its security or operation, use it for unlawful purposes, or provide information that you know to be false or misleading. If you use a customer account, you are responsible for keeping your access credentials secure and for notifying us if you believe the account has been compromised.

11. Intellectual Property and Herbalife Branding

Herbalife names, trademarks, product names and product imagery belong to their respective rights holders and are used only as permitted. PinkLife branding, original website copy and other original PinkLife materials may not be reproduced for commercial use without permission, except where the law permits otherwise.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer rights.

For consumers, we are responsible for losses that are a reasonably foreseeable consequence of our breach of contract or negligence. To the extent permitted by law, we are not responsible for business losses arising from use of products for unauthorised commercial or resale purposes.

13. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, but this does not remove any mandatory rights you may have. If such an event materially affects an order, we will take reasonable steps to inform you and to minimise the impact where possible.

14. Complaints and Customer Support

If you have a problem with an order, product or service, contact us with your order number where available and a clear description of the issue. We will review the complaint and aim to provide a clear response.

15. Changes to These Terms

We may update these Terms for future orders to reflect operational, commercial or legal changes. The version generally applicable to your purchase is the version made available when you placed your order. Later changes will not retrospectively remove rights that you have already acquired.

16. Applicable Law and Disputes

These Terms operate subject to the mandatory consumer protections that apply to you. If you are a consumer resident in the United Kingdom, you retain any mandatory protections and rights to bring a claim before the courts available to you under applicable law.

17. Contact

PinkLife – operated by Rosa Alise, Independent Herbalife Distributor
Telephone: +39 391 496 8594
Email: rosaalise@icloud.com