REFUND POLICY

Last updated: 13 August 2026

This policy explains the Herbalife Customer Satisfaction Guarantee and, separately, the statutory rights that may apply to UK customers buying online. The commercial guarantee is additional to your legal rights and does not replace or reduce them.

1. Herbalife Customer Satisfaction Guarantee – 30 Days

If for any reason you are not completely satisfied with an eligible Herbalife product purchased from PinkLife, you may request a full refund of the purchase price, or another available remedy that you agree to, by contacting us within 30 calendar days of receiving the product.

To process a claim under this commercial guarantee, we may ask for your order number or other proof of purchase and for the unused portion of the product, the original product labels or the empty container to be returned, as applicable under the Herbalife Customer Satisfaction Guarantee. For a return made solely under this commercial guarantee, the direct cost of returning the item is normally the customer's responsibility.

Please contact PinkLife before sending a return so that we can give you the correct return instructions and return address for your order. Contacting us first helps us process the return correctly and does not reduce any mandatory statutory rights.

2. UK Statutory Cancellation Right for Distance Purchases

Where the UK statutory cancellation right applies, you can tell us that you wish to cancel the order within 14 days after the goods are delivered. You do not need to give a reason.

You may use a cancellation form if one is provided, but you are not required to use a particular form. A clear statement of your decision to cancel is sufficient and can be sent, for example, by email, telephone or another contact channel made available by PinkLife.

After notifying us of the cancellation, you must normally return the goods within the following 14 days. The direct cost of return is normally your responsibility unless the goods are faulty, damaged, incorrect, or we have agreed otherwise.

3. Refund Amount and Timing for a Statutory Cancellation

Where you validly exercise a statutory cancellation right, we will refund the price due for the returned goods. If you paid an initial delivery charge, we will also refund the cost of the standard delivery option. If you chose a more expensive delivery service, we are not required to refund the additional amount above the standard delivery cost. PinkLife's current standard UK delivery is free, so there is normally no initial standard UK delivery charge to refund.

We will make the refund without undue delay and within the period required by applicable law. For returned goods, we may wait until we receive the goods back or until you provide evidence that you have sent them back, whichever occurs first. Refunds are normally made to the original payment method unless another method is agreed where permitted by law, and no refund fee will be charged.

Where permitted by law, we may reduce a refund to reflect a reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

4. Faulty, Damaged, Incorrect or Misdescribed Goods

Your rights where goods are faulty, damaged, not as described or different from what you ordered are separate from a change-of-mind cancellation and from the commercial satisfaction guarantee. If there is a problem, contact us as soon as reasonably possible with your order number and, where useful, photographs of the product or packaging.

Where a return is required because goods are faulty, damaged or incorrect, PinkLife will deal with the return costs and remedy in accordance with applicable consumer law.

5. How to Request a Return, Cancellation or Refund

Contact:

PinkLife – operated by Rosa Alise, Independent Herbalife Distributor
Telephone: +39 391 496 8594
Email: rosaalise@icloud.com

Where possible, include your order number, the product concerned and whether your request relates to a statutory cancellation, a faulty/damaged/incorrect product, or the Herbalife Customer Satisfaction Guarantee. We will provide the appropriate return instructions.

6. Optional Cancellation Notice

If you wish, you can copy and send the following information by email. This is optional and you may cancel by any other clear statement permitted by law:

To PinkLife: rosaalise@icloud.com
I hereby give notice that I cancel my contract for the sale of the following goods: [PRODUCTS]
Ordered on: [DATE]
Received on: [DATE]
Customer name: [NAME]
Customer address: [ADDRESS]
Order number: [ORDER NUMBER]
Date of cancellation notice: [DATE]

7. Consumer Rights

Nothing in this Refund Policy excludes or limits any mandatory consumer rights under applicable law. If a commercial guarantee conflicts with a mandatory statutory right, the statutory right takes priority.